In this interview we speak with Ralph Kilmann, conflict management expert and author of the book Mastering the Thomas-Kilmann Conflict Mode Instrument, detailing the tool he co-created almost 50 years ago. We discuss:

- What drew him to conflict in the first place

- Why conflict is on the rise and what we can do about it

- His conflict mode framework

- The core skills of managing conflict well

- How to think about conflict in an organisational setting

- Thinking about conflict across cultures

You can learn more about Ralph Kilmann, his latest book, and even take the Thomas-Kilmann Conflict Mode Instrument here - https://kilmanndiagnostics.com/